Deleting your data

Last updated 15 September 2026

This page explains how to have data held in TripOps deleted, what gets removed, and how long it takes.

If you are a traveller who messaged a travel agency, that agency holds your data and decides what happens to it. Ask the agency you dealt with. If you cannot reach them, write to us at hello@tripops.in and we will pass your request on and support them in answering it.

1. Ask us to delete an agency account

Email hello@tripops.in from the email address on the account, with the subject Data deletion request, and include:

  • your agency name as it appears in TripOps;
  • the account email address;
  • whether you want the whole account deleted, or only specific records.

We verify that the request comes from someone entitled to make it before we act on it.

2. What we delete

  • Your user accounts, sessions and login credentials.
  • Your agency profile and onboarding record.
  • Traveller records, conversation history and media stored for your agency.
  • Itineraries, quotations and bookings created in your workspace.
  • Any stored WhatsApp access credentials.

3. What we keep, and why

  • Invoices and tax records — retained for the period Indian law requires. These identify the business, not your travellers.
  • Security and audit logs — retained up to 12 months, then removed.
  • Backups — encrypted backups are overwritten on a rolling cycle; deleted data disappears from them as that cycle turns.

4. How long it takes

We acknowledge a request within 3 working days and complete deletion within 30 days. We confirm in writing when it is done.

5. Your WhatsApp Business Account

Your WhatsApp Business Account belongs to your agency, not to us, so deleting your TripOps data does not delete it. To cut our access, remove TripOps’s permission from your WhatsApp Business Account in Meta Business Settings, or ask us and we will disconnect it for you. Message history held by Meta is governed by Meta’s own policies.

6. Export before you delete

Deletion cannot be undone. Ask for an export first and we will send you your agency’s records before anything is removed.

7. Contact

Kataria Kreations
Email: hello@tripops.in
Grievance officer: hello@tripops.in